Frequently Asked Questions
Everything you need to know about shopping with Luxe by Kan.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition with all tags attached. Returns are processed within 5-7 business days of receipt.
Are your products authentic and quality-guaranteed?
Absolutely. At Luxe by Kan, we pride ourselves on sourcing only high-quality, authentic products. Every item undergoes a strict quality control process before being shipped.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer support team.